On-Site Consulting and Integration Services
9. Sr. Engineer/Consultant
Senior level engineer with advanced training & education, certifications and multiple years of experience with LAN/WAN performance and technical objectives. Engineer will analyze, research and make recommendations for solving complex network or application server performance issues. Senior Engineer/Security Engineer has knowledge for design, review, testing of computer or network security infrastructure and installation of firewalls, proxies and anti-virus Servers.
10. Engineer
On-site consulting, trouble shooting, testing, network design, configuration. MediaSoft, Inc. offers onsite consulting and integration with knowledge and experience in the following areas:
11. "Gold Disk" Creation Services / Standardization Software Load Image Creation
Configuration of customized software load for end-user's/Agency's standardization software load. This work will be performed by an MCSE. Service will be performed using Altiris, Ghost or Imagecast with specifications and checklist provided by the ordering agency.
12. Project Management
A project manager may be needed for a Software installation and implementation, MediaSoft, Inc. can provide a Microsoft Certified Systems Engineer (MCSE) and/or CNE to manage this installation from beginning to end. The project manager will be involved in the: 1) planning of the software installation; 2) the implementation and sizing of hardware needed to run this software; 3) the coordination and scheduling of the configuration and installation of the software with the Agency's staff and end user's as well as the assigned installation Engineer; 4) assist in the development of the test site for the software install; 5) report progress and document problems and the resolutions. There are a variety of technology needs that require the coordination and organization of project management.
13. 3Com IP Telephony Services
Description: Interfacing with the phone company and assisting the ISP where appropriate to provide Internet access. Setup of the NBX System including physical set up of the desktop units including labeling, Unified Messaging, Call Accounting, User Accounts, and any needed hunt or other special usage groups. Training covers desktop and/or computer based user operations, attendant training, plus complete system administrator training including remote administration. Administrator Training is one day for two people. An additional ½ day training will be available for the agency system attendant(s) for up to two attendants. End user training sessions last approximately 30 minutes. Follow up at the users work area will be provided immediately following the group training sessions. Installation will be provided by a MediaSoft MCSE, w/ 3COM NBX product certification. Training will be provided by fully trained personnel. Additional follow up training is also available at State of Oklahoma rates accepted by the Department of Central Services.
14. Network Security Services
Senior Engineer will design, review, conduct testing of computer or network security infrastructure and perform installation of firewalls, proxies and or anti-virus Servers. Security services could include: content inspection, virus detection, secure network design, installations of firewalls, proxies and anti-virus management platforms.
Technology is not altogether secure. Security threats to your IT infrastructure can come from both inside and outside of your organization. The industry shows that most intentional security threats are inside the organization by current or former employees. You should consider internal threats to your systems and review the proper level of security needed to help protect your organization.
A guarantee for absolute security is nearly impossible. Each level of security will take more time and will be more expensive. You must determine the right level of security/cost vs. risk. MediaSoft has many security offerings and will help you determine the right offering for your organization.
Explanation of Security Service Offerings
MediaSoft’s Network Security Review is a comprehensive review of all network services which will determine security holes, recommend fixes and assist in the development of a business security policy. The review covers servers, workstations, routers, firewalls, infrastructure, and layout. The product also includes a prioritized list of vulnerabilities. Recommendations will be provided for tools and products to use to protect the network.
The base price includes one Internet connected site with a maximum of 5 servers/devices/IPs. Each additional site or group of five devices/IPs can be added to a review at a discounted rate. Review services can also be secured on an hourly basis for individual servers or devices. Also note that the Network Security Review includes the Security Testing service as part of the process.
Security Testing
MediaSoft’s Security Testing is safer then the alternative to discovering your network security vulnerabilities. As a third party, we’ll look at your network with a fresh eye. Our engineers will profile and probe your network from the Internet. The process includes identification of systems with known exploitable security holes. A report will convey your system exposures and outline some suggested fixes.
MediaSoft provides pre-configured Microsoft or NetWare servers that meet strict security guidelines prior to installation on your network.
Secure Workstation Image
MediaSoft will create a secure workstation image of your standard desktop for deployment on your network. This involves closing all the known holes in various browser and office applications using the latest service packs and hot fixes. The use of a standardized workstation image process is required.
Secure Router Configuration/Firewall/VPN/NAT/PROXY
MediaSoft will put a secure configuration on your router, firewall, VPN solution, NAT device, or Proxy technology, to optimize your network for secure traffic. The longer existing technologies are in the market, the more likely it becomes that new exploits have been developed to be used against them. MediaSoft will provide an initial configuration for a new device or reconfiguration for an existing device.
Security Subscription Service
This is a monthly service for your secure network devices. It provides warnings of any new hack attack methods, installation of security patches on servers on a monthly basis, and updates on new security technologies and products. We keep track of the new exploits and keep your servers updated to defend against them. This will be billed in arrears.